Quality Monitoring
The CyberTech Evaluate Plus is a value-added quality and efficiency monitoring solution. The system combines call recording with an evaluation function in a integrated solution that can play a major role in improving customer service in call centers of any size.
RecordingThe application complements the CyberTech platform, the industry’s first open and secure recording solution that is designed using industry standards.
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Quality MonitoringCyberTech offers the most complete picture of every call to identify where and how performance can be improved. |
AffordableBy leveraging commercial off the shelf (COTS) hardware and customers’ existing network storage devices, unsurpassed functionality and reduces an organization’s total cost of ownership is provided. |
Features & Benefits
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